FREQUENTLY ASKED QUESTIONS
What makes us different from other hair suppliers?
We sell only 100% human hair products manufactured by us in our factory where we maintain strict quality controls. We process this hair using techniques that we developed during our nearly 100 years in business. Our process prevents matting, tangling, and shedding.
What do the terms “bulk” and “wefted” mean?
Bulk hair is loose hair that is used for braiding, crochet, twisting, Brazilian technique, beading etc. We deliver it tied in a bundle ready for use. Wefted hair is used for weaving, clip ins, ponytail pieces etc. It is sewn into a track ready for the weaving process.
Can I visit your showroom to purchase hair in person?
Yes! We have one factory showroom in New York City open Monday-Friday from 9am- 4:30pm. You can choose your hair from our vast variety of colors and textures or have a custom blend made while you wait.
How do I know how much hair I need?
When you call in your order, our trained representative will guide you throughout the ordering process. The general rule of thumb we use is 1/2 lb. (8oz) to cover your whole head depending on how full you like it or your hair style.
How do I choose a hair color over the telephone?
If you’re not sure of the color to order after speaking to our representative, you may send us a hair sample to match. Since we manufacture all our own products, we can match any hair color precisely.
How do I maintain the hair?
We recommend weekly visits to your salon to maintain the hair. Also, use the proper shampoo and conditioners for extensions and braiding up hair or wrapping at night time helps with the maintenance of the hair.
Can I go swimming with this hair?
Yes you can go swimming with the hair. We recommend using a leave-in conditioner on the extensions before getting into the water to protect it from drying/matteing due to the chlorine/salt water.
How can I pay for my order?
We accept MasterCard, Visa, American Express and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the address to which your credit card bill is sent. This policy protects you from fraudulent use of your card. We also accept Money Transfers.
We will only release pick up orders to the card holder! Photo ID will be requested at the time of pick up.
What is the international shipping policy?
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.
What is the delivery policy?
Our team works hard to prepare and ship every order as efficiently as possible while maintaining the quality and care that each order deserves. Processing times may occasionally vary due to order volume or operational requirements.
Express Shipping
- Express orders placed Monday through Friday before 1:00 PM EST are typically processed and shipped the same business day.
- Orders placed after 1:00 PM EST will be processed on the following business day.
- Express orders submitted on weekends or holidays will be processed on the next available business day.
Although Express Shipping prioritizes your package, delivery dates are not guaranteed. Shipping carriers may occasionally experience delays beyond our control. Because these delays occur after your order has left our facility, shipping charges cannot be refunded for carrier-related service interruptions.
Standard & Free Ground Shipping
Orders placed with Standard Ground Shipping or Free Ground Shipping generally require 1–2 business days for processing before they are dispatched from our fulfillment center.
Peak Processing Periods
During holiday seasons, or other periods of unusually high demand, additional processing time may be required before orders are shipped. We appreciate your patience and understanding during these busy periods as our team works diligently to fulfill every order as quickly as possible while maintaining our quality standards.
What is the shipping policy?
Finalized orders are shipped within 1-2 days. Custom colors or lengths could take up to 5 days to ship. Tracking information will be sent via email as soon as it is available. A signature will be required upon delivery!
What is the return policy?
WE ARE A LUXURY, CUSTOM BLEND HAIR EXTENSION COMPANY. THERE IS ABSOLUTELY NO EXCHANGE/REFUND ON ANY OF OUR PRODUCTS. ALL ORDERS ARE FINAL! PLEASE BE SURE TO CONSULT WITH YOUR HAIR DRESSER BEFORE FINALIZING YOUR ORDER OR CALL US FOR A FREE CONSULTATION AT 1 (212) 683-2900 OR TEXT/WHATSAPP US AT 1 (917) 716 6803. WE WILL NOT ACCEPT ANY UNAUTHORIZED RETURNS.
