Frequently Asked Questions

What makes us different from other hair supplier?
We sell only 100% human hair products manufactured by us in our factories where we maintain strict quality controls. We process this hair using techniques that we developed during our nearly 100 years in business. Our process prevents matting, tangling, shedding and bleeding.


What do the terms “bulk” and “wefted” mean?
Bulk hair is loose hair that is used for braiding. We deliver it tied in a bundle ready for use. Wafted hair is hair used for weaving. It is sewn into a track ready for the weaving process.


Can I visit your showroom to purchase hair in person?
Yes! We have a factory showroom in New York City open Monday to Saturday from 9 am until 5.30pm. From Saturday 9am to 3.30 pm .You can choose your hair from our vast variety of colors and textures or have a custom blend made while you wait.


How do I know how much hair I need?
When you call in your order, our trained representative will guide you throughout the ordering process. The general rule of thumb we use is 1/2 lb. minimum for a full head weave depending on how full you need it or your hair style.

How do I choose a hair color over the telephone?
If you’re not sure of the color to order after speaking to our representative, you may send us a hair sample to match. Since we manufacture all our own products, we can match any hair color precisely.


How do I maintain the hair?
We recommend that you do weekly visit to your salon to maintain the hair. Also use the proper shampoo and conditioners for extensions and braiding up hair or wrapping  at night time helps with the maintenance of the hair.


Can I go swimming with this hair?
Yes you can go swimming with the hair. We recommend that you put a leavein conditioner on the hair to protect it form the chlorine and the Salt water.


How can I pay for my order?

We accept MasterCard, Visa and Discover, Credit and Debit cards. Please note that we can only ship a credit/debit card order to the address to which your credit card bill is sent. This policy protects you from fraudulent use of your card. Certain orders can be shipped C.O.D. Please call 212-683-2900 at for details. These orders require a money order or cashier’s check payable to Lugos in the exact amount quoted to you when you placed the order. We also accept Money Transfers.


What is the return policy?

NO EXCHANGES OR RETURNS ON WEFTED HAIR. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

Please call our trained customer service department to help you with your orders and questions.